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Structure: Emergency Services in Queensland Emergency Services Structure Map

Queensland's Department of Emergency Services is unique in Australia. The agency provides services covering all phases of emergency and disaster management - prevention, preparedness, response and recovery - delivered by fire, ambulance and Emergency Management Queensland across a single portfolio.

The single agency structure provides significant advantages and benefits to the community. These benefits occur at many levels, from having single-point ministerial accountability for emergency services, through to the invaluable cooperation and coordination of operational staff in communities during emergencies and disasters.

The Emergency Services portfolio employs more than 7,700 full-time and part-time employees, and is supported by more than 85,000 volunteers across Queensland. Those volunteers are represented in the following organisations:

State Emergency Service
Rural Fire Service
Emergency Services Cadets
Queensland Ambulance Service
Volunteer Marine Rescue Association
Surf Life Saving Queensland
Australian Volunteer Coast Guard
Royal Life Saving Society
Response Advice for Chemical Emergencies

The portfolio incorporates Queensland Fire and Rescue Service, Queensland Ambulance Service, and Emergency Management Queensland. The public service divisions of Corporate Support Divison and Strategic Policy and Executive Services Division provide strategic and business support to the operational services and volunteers.

The central office is located in the Emergency Services Complex at Kedron in Brisbane's northern suburbs. The complex provides integrated accommodation for all the services and the State Disaster Coordination Centre, providing improved communication and coordination across all the services. There are eight regional offices across Queensland.


Click here to view a 360° interactive panorama of the Emergency Services Complex at Kedron (requires the free Apple Quicktime player).

The agency's vision is to provide a safer community and better quality of life in Queensland through the provision of world-class emergency and disaster services, while the agency's purpose is to save lives, protect property and help preserve the natural environment.

Our three operational arms provide specific services to help achieve this vision and purpose.

Queensland Ambulance Service provides emergency and non-urgent medical care, routine pre-hospital patient care, casualty room services, community first aid training and a baby capsule hire service.

Queensland Fire and Rescue Service provides expert advice and services related to hazard mitigation, community education, fire prevention, hazardous materials management, firefighting and rescue services including vehicle extrications, confined space rescue, vertical rescue and urban search and rescue.

Emergency Management Queensland is responsible for Queensland's disaster management arrangements, the core staffing of the State Counter Disaster Organisation, the State Emergency Service (SES), chemical management services, emergency helicopter services, supports community helicopter providers and manages Government support to Volunteer Marine Rescue (VMR) Associations.

Our public service divisions provide critical support to those operational arms.

Strategic Policy and Executive Services Division provides department-wide strategic management, strategic policy coordination, legal and legislative services, corporate initiatives and communications and executive support to the Director-General, the Minister's office, the operational arms and volunteers.

Corporate Support Divison provides the operational arms and divisions with services and expert advice related to workforce, finance, logistics, asset and facilities management, corporate governance, library and records, and information systems and networks to the Kedron Park Emergency services Complex and regional offices.

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