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Privacy StatementRespecting Your PrivacyUpdated March 2003. Links in this document may take you to an external website. The Department of Emergency Services (DES) is committed to providing you with the highest levels of community service (see the DES Mission Statement). This includes protecting your privacy (personal information). As a key Queensland Government Department we are bound by the Queensland Public Sector privacy scheme that was approved by Cabinet on 10 September 2001. The Queensland Government privacy scheme is based on 11 Information Privacy Principles (IPPs). These IPPs provide strict rules for how we Collect, Store, Use and Disclose your personal information.
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Directly from you, when you provide information by phone or in documents such as an application form; |
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From third parties such as other government agencies and service providers, credit reporting agencies or your representatives; |
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From publicly available sources of information; |
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From the organisations described below under "When we disclose your personal information"; |
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From our own records of how you use our services; or |
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When legally required to do so. |
Your personal information may be used in order to:
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Provide the emergency services you require, including ambulance, fire and rescue and volunteer support services; |
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Administer and manage those services, including subscriptions, charging, billing and collecting debts, insurance claims; |
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Inform you of ways the services provided to you have been or could be improved; |
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Conduct appropriate checks for credit-worthiness and for fraud; |
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Research and develop our services and emergency infrastructure; |
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Gain an understanding of your information and emergency service needs in order for us to provide you with a better service. |
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Your personal information is also collected to promote and market other services which we consider may be of interest to you. |
For the purposes set out above, we may disclose your personal information to other organisations. The organisations to which we may disclose information may include:
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Public and private sector health providers; | |
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Other emergency services providers; | |
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Your representatives (for example your authorised representatives or legal advisers); | |
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Government and regulatory authorities and other organisations, as required or authorised by law; | |
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Our professional advisers, including our accountants, auditors and lawyers; | |
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Organisations involved in managing our corporate risk and funding functions (eg securitisation); | |
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Outsourced service providers who manage the services we provide to you that may include: | |
| • | Customer enquiries; | |
| • | Systems administration and maintenance; | |
| • | Mailing systems; | |
| • | Billing and debt-recovery functions; | |
| • | Information technology services. | |
Personal information provided to DES when you send us an e-mail message or other electronic format will only be used for the purpose for which you have provided it. Your details will not be added to a general mailing list. Unless required by law, DES will not disclose this information without your consent.
Cookies are pieces of information that a website can transfer to an individual's computer hard drive. Most Internet browsers are pre-set to accept cookies. However, you can usually change the settings on your browser to not accept cookies.
Cookies are used in three limited ways by some services on DES websites:
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A cookie is used to determine whether your computer has support for cookies turned on. This allows us to advise you that you need to enable cookies to be able to use the service. |
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A cookie is used to manage the maximum time to complete your transaction. It contains the start time of your transaction. |
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A cookie is used to contain the session identifier to enable our web server to manage your session. |
The information remains on your computer after the Internet session until the expiry time. Cookies used on DES sites do not contain any personal information. We make no attempt to identify individual users in any way.
Note: External sites that are linked to our websites are not under DES control and you are advised to review their privacy and security provisions and statements.
Separate security arrangements will typically apply, depending on the sensitivity of the information.
DES takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information we hold depends to a large extent on the information you provide.
That's why we recommend that you:
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Let us know if there are any errors in your personal information; and |
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Keep us up-to-date with changes to personal information such as your name or address. |
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You will be required to put your request in writing for security reasons.
If you have any questions in relation to the way DES handles your personal information, please contact us on (07) 3247 8822 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries.
Alternatively, you can write to:
Manager, Freedom of Information
Department of Emergency Services
GPO Box 1425
BRISBANE QLD 4001
E-mail privacy@emergency.qld.gov.au
For more detailed information about privacy in DES please refer to:
Department
of Emergency Services Privacy Plan 2003
(PDF document : 432KB)
Note:
This document is presented in the Adobe Acrobat format (PDF). Click
here to download and install the free Adobe Acrobat (PDF) Viewer.
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