Queensland Government
Dial 000 in an emergency
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Prevention and Preparedness
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000 Ambulance Scenario


The Department of Emergency Services is an umbrella organisation that recognises and promotes the distinct and unique histories, cultures and operational roles of Queensland Fire and Rescue Authority, Queensland Ambulance Service and Emergency Management Queensland, together with our key support services.

The agency provides world-class emergency and disaster services by focusing on effective frontline service delivery, while working closely with Queensland communities and Local Government. Our priority is also to raise community awareness of how to prevent or minimise the impact of emergencies or disasters.

Our services will contribute to the following outcomes for Queenslanders:

A reduction in the rate of preventable fire deaths
An increase in the number of homes with operational smoke alarms
Improved survival rate for out-of-hospital cardiac arrest victims
Improved community awareness of what to do in an emergency or disaster
Increased percentage of the community with current CPR and first aid skills
Disaster mitigation plans developed by State agencies, Local Governments and community councils.

ambulance000 Ambulance Scenario

Have you ever wondered what happens when you ring the 000 number to request an Ambulance? Well, let's find out. Click here to view the 000 Ambulance Scenario.

Prevention and Preparedness

The Department conducts a number of key projects that are designed to achieve a more prepared community as well as a community actively taking steps to prevent emergencies.
These include:

The Fire Ed program conducted by local firefighters in their community for Year 1 students.
Development of the CPR For Life project by QAS
Development of One Step Ahead, Older and Wiser, and Farm Safe injury prevention programs by QAS aimed at the parents and carers of children, the aged and farmers respectively.
Community education training including QAS First Aid and injury prevention.

Development of public education material to assist the community to prepare for an emergency including what to do in a natural disaster.

Planning for and coordination of multi-casualty events and disasters.
Baby Capsule Hire Service.
Clinical Research.
Training of ambulance professionals.
Support to Local Ambulance Committees.
Disaster Risk Management training to Local Government.


Prevention and mitigation - the results of strategies and services to prevent or reduce the frequency of emergency events or to lessen their effects. Activities that contribute to outputs of prevention and mitigation include:

advice on rural land management practice for hazard reduction and fire prevention;
the inspection of property and buildings for fire hazards, fire standards compliance and levels of safe fire practices;
the preparation of risk assessment and emergency management plans;
hazard categorisation for public information campaigns; and
public information campaigns to promote safe practices by the community.

Preparedness - the results of strategies and services to position providers and the community to respond to emergency events quickly and effectively. Activities that contribute to outputs of preparedness include:

public education and training;
emergency detection and response planning (including the installation of smoke alarms and/or sprinklers);
hazardous chemicals and material certification, and inspection of storage and handling arrangements;
the exercising, training and testing of emergency service personnel; and
standby and resource deployment and maintenance.

Preparedness also involves establishing equipment standards and monitoring adherence to those standards.

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